At melbey, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a data subject under Philippine law.
Summary for Filipino Players: melbey collects only the personal data it needs to operate your account, verify your identity, process transactions, and comply with Philippine law. We do not sell your data to third parties. You have the right to access, correct, and delete your data at any time. This policy is written in plain English to make sure you actually understand it — not just to tick a legal box.
1.1 This Privacy Policy ("Policy") is issued by melbey ("melbey," "we," "us," "our") and applies to all personal data collected through the melbey website at melbey.app, the melbey mobile application, and any related services, promotions, or communications (collectively, the "Platform").
1.2 melbey is committed to protecting the privacy and security of your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC).
1.3 By registering a melbey account, accessing the Platform, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Policy and consent to the collection, use, and processing of your personal data as described herein.
1.4 This Policy should be read alongside the melbey Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
1.5 If you do not agree with any part of this Policy, you must not use the melbey Platform. You may contact our Data Protection Officer (DPO) at any time using the contact details in Section 14.
2.1 melbey collects the following categories of personal data, depending on how you interact with the Platform:
What we do NOT collect: melbey does not collect credit card numbers for gambling deposits (prohibited under Philippine regulations). We do not collect cryptocurrency wallet addresses. We do not collect biometric data beyond liveness check images used solely for KYC verification.
3.1 melbey collects personal data through the following means:
3.2 melbey does not purchase personal data from data brokers or marketing list providers.
4.1 melbey uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration & management | Identity, contact, and KYC data |
| Age verification (21+ requirement) | Date of birth, KYC documents |
| Processing deposits & withdrawals | Financial data, identity data |
| Anti-money laundering (AML) compliance | Identity, financial, and gaming activity data |
| Fraud prevention & security | Technical, device, and financial data |
| Responsible gaming monitoring | Gaming activity, responsible gaming settings |
| Customer support | Identity, contact, and communications data |
| Promotions & bonuses | Identity, gaming activity, contact data |
| Platform analytics & improvement | Technical, device, and gaming activity data (aggregated) |
| Regulatory reporting to PAGCOR | Identity, financial, and gaming activity data |
4.2 melbey will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by Philippine law.
5.1 Under the Philippine Data Privacy Act of 2012, melbey processes your personal data on the following legal bases:
6.1 melbey does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:
melbey engages trusted third-party service providers to assist in operating the Platform. These include KYC verification partners, payment processors (GCash, PayMaya, Philippine banks), cloud hosting providers, and customer support platform providers. All service providers are contractually bound to process your data only on melbey's instructions and in compliance with the Data Privacy Act.
melbey may disclose your personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other Philippine government authorities where required by law, court order, or regulatory directive.
In the event of a merger, acquisition, or sale of all or substantially all of melbey's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer via your registered email address.
melbey may share your data with third parties not listed above where you have given your explicit, informed consent to such sharing. You may withdraw this consent at any time by contacting our DPO.
Important: melbey will never share your personal data with advertisers, data brokers, or social media platforms for targeted advertising purposes without your explicit consent.
7.1 The melbey Platform uses cookies and similar tracking technologies to operate core platform functions, remember your preferences, and analyze usage patterns. The following categories of cookies are used:
7.2 You may manage your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies will prevent you from logging in to your melbey account.
7.3 melbey does not use third-party advertising cookies or cross-site tracking technologies that share your data with external advertising networks.
8.1 melbey retains your personal data for as long as your account is active and for a period thereafter as required by Philippine law and regulatory obligations. The following retention periods apply:
8.2 When personal data is no longer required for the purposes for which it was collected and the applicable retention period has expired, melbey will securely delete or anonymize the data.
9.1 melbey implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:
9.2 Data Breach Notification. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, melbey will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay via their registered email address.
9.3 While melbey takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your melbey account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.
10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by melbey. To exercise any of these rights, contact our DPO at the details in Section 14.
Request a copy of the personal data melbey holds about you, including the purposes for which it is processed and the third parties it has been shared with.
Request correction of any inaccurate or incomplete personal data we hold about you. Some corrections may require re-submission of KYC documents.
Request deletion of your personal data where it is no longer necessary for the purposes collected, subject to legal retention obligations under AMLA and PAGCOR rules.
Object to the processing of your personal data for direct marketing purposes or where processing is based on melbey's legitimate interests.
Receive a copy of your personal data in a structured, commonly used, machine-readable format, where technically feasible.
File a complaint with the National Privacy Commission (NPC) if you believe melbey has violated your data privacy rights under RA 10173.
10.2 melbey will respond to all data subject rights requests within 30 calendar days of receipt. Where a request is complex or numerous, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
10.3 melbey will not charge a fee for exercising your data subject rights unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.
11.1 The melbey Platform is strictly intended for persons aged 21 years and above. melbey does not knowingly collect personal data from individuals under the age of 21.
11.2 If melbey discovers or is notified that it has inadvertently collected personal data from a person under 21, it will immediately close the associated account, delete all personal data collected, and return any deposited funds to the source payment method.
11.3 If you are a parent or guardian and believe that your child has registered a melbey account, please contact our DPO immediately at the details provided in Section 14.
12.1 melbey's primary data processing infrastructure is located within the Philippines. Where it is necessary to transfer your personal data to service providers or infrastructure located outside the Philippines (for example, cloud hosting or KYC verification services), melbey will ensure that such transfers comply with the requirements of the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers.
12.2 Specifically, melbey will only transfer personal data to countries or organizations that provide an adequate level of data protection, or will implement appropriate safeguards such as data processing agreements with standard contractual clauses approved by the NPC.
12.3 You may request information about the specific safeguards in place for any cross-border transfer of your personal data by contacting our DPO.
13.1 melbey may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, we will notify registered players via email to their registered address and post a prominent notice on the melbey Platform at least 7 days before the changes take effect.
13.2 The "Last Updated" date at the top of this Policy indicates when it was most recently revised. The current version of this Policy is always available at melbey.app/privacy-policy.
13.3 Your continued use of the melbey Platform after the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you must stop using the Platform and may request account closure by contacting [email protected].
14.1 melbey has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy.
14.2 To exercise your data subject rights, raise a privacy concern, or ask any question about how melbey handles your personal data, please contact the DPO:
14.3 If you are not satisfied with melbey's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
This Privacy Policy was last reviewed and updated in January 2026. melbey is committed to transparency and will always maintain the current version of this Policy at melbey.app/privacy-policy.
Six commitments that back every clause in this Policy
melbey's data practices are built around the Philippine Data Privacy Act of 2012. We are registered with the National Privacy Commission and maintain a dedicated Data Protection Officer to ensure ongoing compliance.
Your personal information is never sold, rented, or traded to advertisers, data brokers, or any third party for their own commercial purposes. Full stop. Your data exists to serve your melbey account — nothing else.
All data transmitted between your device and melbey is protected by TLS/SSL encryption. Sensitive data including KYC documents and financial references are encrypted at rest using industry-standard protocols.
Access, correct, export, or delete your personal data at any time by contacting our DPO. melbey responds to all data subject rights requests within 30 days — no runaround, no unnecessary delays.
If a data breach occurs that affects your personal data, melbey will notify the NPC within 72 hours and inform you directly via your registered email — well within the timeframes required by Philippine law.
melbey collects only the personal data it genuinely needs to operate your account and comply with Philippine law. We do not collect data speculatively or build marketing profiles beyond what is necessary for the Platform.
Now that you know exactly how melbey handles your personal information, join thousands of Filipino players who trust melbey for a secure, fair, and entertaining online gaming experience. Must be 21 years or older.
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