At melbey, we believe that gaming should always be fun — never a source of stress, financial hardship, or harm. Our responsible gaming program gives every Filipino player the tools, information, and support they need to stay in control and enjoy the melbey experience safely.
Built-in features that put you in control of your gaming experience
Set a daily, weekly, or monthly deposit limit on your melbey account at any time. Once set, limits take effect immediately. Increasing a limit requires a 7-day cooling-off period — decreasing one is instant. You are always in control of how much you fund your account.
Set a maximum session duration so melbey automatically reminds you — or logs you out — when your chosen play time is up. Whether it's 30 minutes or 3 hours, session limits help you stay aware of how long you've been playing without losing track of time.
Need a short break? Activate a cool-off period of 24 hours, 7 days, or 30 days. During a cool-off, your melbey account is temporarily suspended — you cannot log in, deposit, or place bets. The cool-off cannot be reversed once activated.
If you feel your gambling is becoming a problem, melbey's self-exclusion tool lets you permanently close your account for a minimum of 6 months, 1 year, or indefinitely. Self-exclusion is irreversible during the chosen period. Contact [email protected] to activate.
Set a cap on how much you are willing to lose in a given day, week, or month. When your loss limit is reached, melbey will automatically prevent further betting until the limit period resets. This tool is especially useful for players who want to budget their entertainment spend.
Enable periodic pop-up reminders during your gaming session that show you how long you've been playing and your net win/loss for the session. Reality checks are a simple but powerful way to stay grounded and make informed decisions about whether to continue playing.
No exceptions. No workarounds. No underage gambling on melbey.
Under Philippine law and PAGCOR regulations, online gambling is strictly prohibited for individuals under the age of 21 years old. melbey enforces this requirement without exception through a mandatory Know Your Customer (KYC) verification process that every player must complete before making their first deposit.
During KYC, you will be required to submit a valid Philippine government-issued ID that clearly shows your date of birth. Accepted IDs include the PhilSys National ID, Philippine passport, SSS/UMID card, driver's license, PRC ID, and voter's ID. Accounts where the holder is found to be under 21 will be immediately closed and all funds returned.
If you are a parent or guardian: melbey strongly recommends using parental control software to prevent minors from accessing online gambling platforms. If you suspect a minor has accessed a melbey account, contact [email protected] immediately.
Every melbey player must pass KYC age verification before their account is fully activated. This is not optional — it is a legal requirement under Philippine gaming regulations. melbey uses a trusted third-party KYC partner to verify government-issued IDs quickly and securely.
Four simple steps to verify your age and activate your melbey account
Create your melbey account using your Philippine mobile number and a secure password. Enter your full legal name and date of birth exactly as they appear on your government ID.
Submit a clear photo of your valid Philippine government-issued ID. Both the front and back of the ID are required for most document types.
Take a quick selfie or complete a short liveness check to confirm that the ID belongs to you. This step prevents identity fraud and protects all melbey players.
Once your KYC is approved — typically within a few minutes — your melbey account is fully activated and you can make your first deposit and start playing.
Honest self-assessment is the first step toward getting help
Problem gambling can affect anyone — regardless of income, background, or how long they've been playing. The key is recognizing the warning signs early, before gambling starts to seriously impact your finances, relationships, or mental health. melbey encourages all players to regularly check in with themselves using the questions below.
If you answer "yes" to two or more, consider using melbey's self-exclusion or cool-off tools, or seek professional support.
Do you spend more money gambling than you originally planned? Consistently exceeding your own budget is one of the earliest signs of a developing problem.
Do you chase losses? Betting more to try to win back money you've already lost is a classic and dangerous pattern in problem gambling.
Do you hide your gambling from family or friends? Secrecy and dishonesty about gambling activity are strong indicators that something is wrong.
Has gambling affected your work, studies, or relationships? When gambling starts to crowd out other important areas of life, it has become a problem.
Do you feel anxious, irritable, or depressed when you're not gambling? Emotional dependence on gambling is a sign of addiction that requires professional support.
Have you borrowed money or sold possessions to fund gambling? Financial desperation linked to gambling is a serious warning sign that immediate action is needed.
Step-by-step guide to activating self-exclusion
Self-exclusion is the most powerful responsible gaming tool available on melbey. It permanently suspends your account for your chosen period, with no ability to reverse the decision until the exclusion period has fully expired. Here is how to activate it:
Send an email to [email protected] with the subject line "Self-Exclusion Request." Include your registered mobile number and the exclusion period you want: 6 months, 1 year, or indefinite.
Our support team will confirm your identity to ensure the request is genuine and protect your account from unauthorized exclusion requests. This step is completed within 24 hours.
Your melbey account will be suspended immediately upon confirmation. You will not be able to log in, deposit, or place bets for the duration of your chosen exclusion period.
Any remaining balance in your melbey account will be returned to your registered GCash, PayMaya, or Philippine bank account within 3–5 business days of the exclusion being activated.
Once your exclusion period has fully expired, you may request reactivation by contacting [email protected]. melbey will apply a mandatory 7-day reflection period before reactivating any previously self-excluded account.
Important: Self-exclusion on melbey does not automatically exclude you from other gambling platforms. If you are struggling with problem gambling, we strongly encourage you to seek support and consider self-excluding from all gambling platforms you use.
Simple habits that keep gaming fun and under control
Decide how much you are comfortable spending before you open the melbey app — and treat that amount like an entertainment expense, not an investment. Never gamble with money you cannot afford to lose, including rent, bills, or savings.
It is easy to lose track of time when you are enjoying a good session on melbey. Use the session time limit tool, set an alarm on your phone, or simply check the clock regularly. Taking regular breaks keeps your mind fresh and your decisions clear.
The melbey platform is designed for entertainment. Approach every session with the mindset that you are paying for an enjoyable experience — any winnings are a bonus, not an expectation. This mindset is the single most effective protection against problem gambling.
If you have reached your budget for the day, stop — even if you are on a losing streak. Chasing losses by betting more is the fastest path to financial harm. Accept that losses are part of gaming and walk away with your budget intact.
Step away from the screen regularly — grab a snack, take a walk around the block in your barangay, or chat with family. Breaks help you maintain perspective and prevent the kind of fatigue-driven decisions that lead to overspending.
If you feel that gambling is becoming more than just entertainment, talk to a trusted friend, family member, or professional counselor. Opening up is not a sign of weakness — it is the smartest move you can make for your long-term wellbeing.
You are never alone — help is available across the Philippines
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming standards for all licensed operators in the Philippines. PAGCOR provides guidance and resources for players who need support.
Contact PAGCOR directly for regulatory concerns or to report underage gambling.
The NCMH Crisis Hotline provides free, confidential mental health support to Filipinos nationwide, including those experiencing gambling-related stress, anxiety, or addiction. Available 24 hours a day.
Hotline: 1553 (toll-free, 24/7)
Our dedicated responsible gaming team is available around the clock to help you activate any of our player protection tools, discuss your concerns confidentially, or guide you through the self-exclusion process.
Email: [email protected] — available 24/7 Philippine Standard Time
Gambling is addictive. Know when to stop.
melbey supports the PAGCOR responsible gaming framework and is committed to providing a safe, fair, and transparent gaming environment for all Filipino players. If gambling stops being fun, please use our tools or reach out for help.
Ready to enjoy the melbey experience the right way? Set your limits, play within your budget, and remember — gaming is entertainment, not a financial strategy. Join Filipino players who game smart on melbey.
Go to melbey Login21+ Gambling is addictive. Know when to stop.